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Privacy Policy
This Privacy Policy explains how Spinfever Casino may collect, use, store and disclose personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to make a data request.
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Information we collect
When you use Spinfever Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your activity and the choices you make. Some information is provided directly by you, while other information is collected automatically when you browse the website or use an account.
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Types of information
- Account details, such as your name, date of birth, username, contact details, password information and account preferences.
- Identity and verification information, including documents or information used to confirm your identity, age, location and eligibility to use gambling services.
- Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history and related account activity. Payment information may also be processed by external payment providers.
- Gaming and account activity, including wagers, outcomes, balances, bonuses or promotional interactions where relevant, responsible gambling settings and communications with support.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and information about how you use the website.
- Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with website features.
- Information you provide when contacting support, making a complaint, submitting feedback or asking us to help with your account or privacy rights.
Please provide accurate and current information when creating or using an account. If information is incomplete or cannot be verified, access to some services may be delayed, restricted or unavailable. You should only provide information about another person where you are permitted to do so.
How we use personal information
Personal information is used to provide and administer the website and gambling services. This includes creating and maintaining your account, processing account activity, supporting deposits and withdrawals, displaying relevant account information and responding to your questions. We may also use information to understand website performance and improve the reliability, security and usability of our services.
Verification, security and compliance
We may use your information to complete identity, age, location and account checks. These checks help protect players, prevent unauthorised access, detect suspicious or unusual activity and reduce the risk of fraud, money laundering, payment abuse and other prohibited conduct. Information may be reviewed using manual processes, automated tools or a combination of both. Where a decision affects your access to an account or service, you may contact support to ask for further information or assistance, subject to security and legal requirements.
Other purposes
- To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
- To enforce website rules, protect the rights and safety of players and the security of our systems, and investigate suspected misuse.
- To communicate with you about your account, transactions, service updates, security matters, support requests and changes to relevant policies.
- To send marketing or promotional communications where permitted and where you have given consent when consent is required.
- To measure website traffic, understand general usage patterns, troubleshoot technical issues and develop or improve features.
- To establish, exercise or defend legal claims, or to respond to lawful requests from competent authorities.
We will only use personal information for purposes that are reasonably connected with providing, securing and managing the services, or for other purposes permitted by law. Where consent is the basis for a particular use, you may withdraw that consent as described below. Withdrawing consent does not affect processing already carried out before the withdrawal and may not stop processing that is required for account security, legal compliance or another lawful purpose.
Cookies, sharing and data security
Cookies and similar technologies
Spinfever Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain secure sessions and understand how visitors use the site. Some cookies are necessary for core account and security functions. Other cookies may help with analytics, performance, personalisation or marketing, depending on the features available on the website and the choices you make.
You can manage or limit cookies through your browser settings. Browser controls may allow you to delete existing cookies, block some or all cookies, or receive a notification before cookies are stored. If you disable necessary cookies, parts of the website or account services may not work correctly. Cookie settings normally apply to the browser and device on which they are changed, so you may need to update them on other devices.
When information may be shared
Personal information may be shared with trusted service providers that help operate the website and deliver services. These providers may support identity and verification checks, payment processing, fraud prevention, information technology, hosting, customer support, analytics, communications and security. They are expected to handle information only for appropriate service-related purposes and in accordance with applicable requirements.
Information may also be disclosed where necessary to protect players, prevent fraud or unlawful activity, investigate security incidents, enforce our terms, comply with a lawful request or meet a legal obligation. If a business function or service changes, information may be transferred as reasonably necessary to maintain the service, subject to appropriate safeguards. We do not sell personal information as a general business practice.
Security and storage
Reasonable technical, organisational and access controls are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited according to operational need, and security measures may include account protections, monitoring, encryption or similar safeguards. No website or electronic transmission can be guaranteed to be completely secure, so you should keep your password and device secure and contact support promptly if you suspect unauthorised account activity.
Retention and your privacy rights
How long information is kept
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining security, meeting accounting and record-keeping needs, and enforcing agreements. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.
When information is no longer required, it may be securely deleted, anonymised or placed beyond normal use, subject to technical, legal and operational requirements. Information retained for these reasons will continue to be protected and will not be used for unrelated purposes.
Requests you can make
Subject to applicable law, account security requirements and any exceptions that apply, you may ask us to help with the following privacy rights:
- Access your personal information and receive an explanation of how it is used.
- Correct information that is inaccurate, incomplete or out of date.
- Delete your personal information where there is no continuing legal or legitimate reason to retain it.
- Withdraw consent to marketing communications or other processing where consent is the basis for that processing.
- Ask for clarification about a privacy request, or raise a concern about how your personal information has been handled.
How to contact us about privacy
To exercise your access, correction or deletion rights, or to withdraw consent to marketing, contact support@spinfever-casino.wtf. Please describe your request clearly and include enough information for us to understand which account or information it concerns. We may need to verify your identity before completing a request. This protects your account and helps prevent information from being disclosed to the wrong person.
We will consider privacy requests carefully and respond within a reasonable period, subject to the nature of the request, verification requirements and any legal limits. A request may be refused, limited or delayed where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal obligation to keep records. If a request cannot be completed in full, we will explain the relevant reason where permitted.
Changes to this policy
This Privacy Policy may be updated when our services, technology, legal obligations or information-handling practices change. The current version will apply from the date it is published on the website. We encourage you to review this page from time to time so you understand how personal information is handled. If a change is significant, we may provide additional notice through the website or by another appropriate communication method.
